How to send an inquiry or complain about an invoice issued to contractual customers of Czech Post?
If you have any questions or concerns regarding any of the information on the invoice issued, or if you have not received it, please send us your request by email to reklamace-faktury@cpost.cz.
If you have any questions or concerns regarding any of the information on the invoice, please attach the invoice to your email.
To ensure your request is processed quickly, please include the following information in your email:
In the subject line of the email
"Inquiry/Complaint regarding invoice" and its number. If you do not know the invoice number, please state the month and year of the invoiced period and the type of service provided (delivery of shipments, certification authority, etc.).
In the text of the email
- Invoice number
- Customer number
- Reason for inquiry/complaint – select from the options below
- Contact person, their phone number, and email address
Reasons for inquiry/complaint
- The invoice was not delivered, please resend it
- Incorrect number of shipments
- Incorrect identification details
- Incorrect product price
- Incorrect dates
- Incorrect product
- We did not perform the invoiced service
- Other reason – please specify
Email template
Subject: Inquiry regarding invoice no. 5214078765
Dear Sir or Madam,
We would like to receive a response to our inquiry regarding the following invoice:
Invoice number: 5214078766
Date issued: November 9, 2022
Customer: Testovací firma s.r.o.
Customer number: 398839
Inquiry regarding invoice: The invoice contains an incorrect DUZP date; the service was provided a month earlier.
Contact: Jaroslav Novák, 757 323 787, novak@testovaci.cz
The invoice is attached.
Thank you for your response, J. Novák