Care for contract customers 619

Due to the closure of the Corporate Customer Service Center on September 30, 2024, we have established two new specialized departments. This change will enable us to better meet the needs of Česká pošta customers and provide even higher quality and more efficient services. The new contact details are valid as of October 1, 2024.

For inquiries regarding Balíkovna+, Balík Do ruky, Balík Nadrozměr, and EMS domestic parcel services, please contact our Customer Support Team:

• Phone: +420 218 218 000

• E-mail: sluzbyzakaznikum@balikovna.cz

Opening hours: weekdays from 9:00 a.m. to 4:00 p.m.

For domestic letter and international parcel services, please do not hesitate to contact us at the ČP Contact Center:

• Phone: +420 211 123 211

• E-mail: smluvnizakaznik@cpost.cz

Opening hours: weekdays from 8:30 a.m. to 4:00 p.m.